Privacy Policy

This Privacy Policy explains how EDUAID.INTERNATIONAL (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website. We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), and the Privacy and Electronic Communications Regulations (PECR).

If you are asked to provide information when using this website, it will only be used in accordance with this Privacy Policy.

Last updated: 14 September 2025

• Personal details such as name, address, email, and telephone number.
• Information relating to orders, enquiries, or services you request.
• Website usage data (e.g., pages visited, time on site, browser/device type).
• Marketing preferences (where you have opted in).

We use your data to:

• Maintain internal records.
• Improve our products, services, and website experience.
• Respond to specific enquiries.
• Customise the website for you.
• Send marketing communications (email, phone, or mail) only where you have provided consent under UK GDPR.
• Conduct market research (with your consent).
• Comply with legal or regulatory obligations.

We will not sell, lease, or distribute your personal data to third parties unless required by law or you have given explicit permission.

• We will only send marketing communications (emails, mailings, or calls) if you have explicitly opted in.
• You may withdraw consent at any time by contacting [email protected].
• In certain cases, we may rely on the “soft opt-in” rule (PECR/DUAA 2025) where you have previously expressed interest in our services. In this case, you will always have the option to opt out easily.

Under UK GDPR and the DUAA 2025, you have the right to:

• Request access to your personal data (Subject Access Request).
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to certain processing activities.
• Data portability (receive your data in a structured, commonly used format).
• Withdraw consent for marketing at any time.

Subject Access Requests (SARs):

We will respond within one month. If we require more information to verify your identity or clarify your request, we may “stop the clock” while waiting for this, in line with the DUAA 2025.

To make a request, please contact [email protected].

This website is not intended for children, and we do not knowingly collect data relating to children.

Our website uses cookies to improve user experience. These may include:

• Essential cookies – required for website functionality.
• Analytical/statistical cookies – used for improving services (may not require consent under DUAA 2025).
• Marketing cookies – require your explicit consent.

You can control or delete cookies at any time via your browser settings.

We hold your data securely using appropriate physical, electronic, and organisational measures.

If requested by law enforcement or regulatory authorities investigating unlawful activity, we may be required to provide your personal data.

If you have a complaint about how we use your personal data, please contact us first by filling the form below or sending an email to [email protected].

• We will acknowledge complaints by email within 30 days.
• We will aim to resolve complaints without undue delay.

If you are not satisfied with our response, you may raise your concern with the Information Commissioner’s Office (ICO): www.ico.org.uk.

Our website may contain links to other websites. Please note that we have no control over other domains. When you provide information to a third-party site, their own privacy policy will apply.

We review and update this Privacy Policy regularly to reflect changes in legislation or business practice. The latest version will always be available on this page, with a summary of changes provided in a version history.

We retain personal data only as long as necessary for the purposes set out in this policy, and in accordance with legal and regulatory requirements. After this period, data will be securely deleted or anonymised.

Where applicable, we will provide your personal data in a commonly used electronic format (such as CSV) within one month of request.

14 September 2025 – Updated to reflect DUAA 2025 requirements (SAR ‘stop the clock’, cookie exemptions, complaints handling), and outdated legal references replaced.

📧 For any questions about this policy, please contact:
Email: [email protected]
Phone: 03330 067272
Address: 70 Warwick St, Birmingham B12 0NL